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Invoice and Fixed Penalty Queries

The Credit Management Department collect payments for invoices and Fixed Penalties raised by the various departments within Rhondda Cynon Taf County Borough Council.

If you have a query regarding your invoice or fixed penalty notice then you must contact the Service Department responsible for the provision of the service you have received or issuing the Fixed Penalty Notice and they will be able to assist you fully. The Credit Management team will not be in a position to answer these queries in full and may have to redirect you to the correct Department. 

How to Pay your Invoice or Fixed Penalty

Pay an Invoice Online – You will need your invoice number to enable you to pay online.

Pay a Fixed Penalty notice online - You will need your reference number and fine amount to hand. Both are present on your fixed penalty notice.

Pay by Direct Debit – We offer payment by Direct Debit for invoices, please contact 01443 425008 to obtain a mandate form. We do not offer payment by Direct Debit for Fixed Penalty notices.

In person – Payment can be made in person using cash, cheque and credit/debit cards, at your nearest One4all Centre which are open during the following times:

One4All Opening Hours
 Sardis Monday - Friday 9am - 4pm
 Porth Monday - Friday 9am - 3:30pm
 Aberdare Monday - Friday 9am - 3.30pm
Treorchy Monday - Friday 9am - 3pm
Mountain Ash

Monday - 9am - 3.30pm,  Wednesday 9 - 1pm, Friday 9am - 3.30pm

At your local Post Office – Payment can be made by Cash, Cheque and Credit/Debit Card, at your local Post Office, using the bar code on the front of your invoice. All cheques should be made payable to Post Office Counters Ltd.

At a branch of Barclays Bank – Using the bank giro slip on the invoice, you can make payment, free of charge, at any branch of Barclays Bank.

Bankers’ Automated Clearing Services (BACS) – Payment can be made direct to the Councils’ Bank account using sort code 20-68-92 and account number 20639427. You will need to quote your invoice number as the payment reference.

Payzone – Payment can be made using the barcode on the front of the invoice, at any retail outlets displaying the payzone logo.

By Telephone – Payment can be made by Debit or Credit Card by telephoning the Credit Management Department on 01443 425008.

Query with the service or amount invoiced

If you have a query with the service or invoice you have been provided with, please select the correct department from the following list and follow the link to their web page. If you are unable to find the answer online, contact details with be present on the web pages.

Fixed Penalties

Education Fixed penalty queries 

Environmental Fixed penalty queries 

Pay a Dog Fouling Fine

Other departments

Building Control (Including open and derelict properties)

Corporate Estates (rental of land, garages and other Council owned buildings) 

Direct Care payments 

Highways (Damage to street furniture) 

Home to School Transport 




Meals On Wheels 

Parking services 

Parks and Countryside (Including Pitch fees and Leisure Centres)

Payroll – 01443 680397

Pensions – 01443 680611

Public Health and Protection 

Rechargeable Works (Property) 

Residential Care (Nursing and Care Homes, including Respite Care

Vision Products (Including Equipment and Adaptations) 

Trade Waste