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Cookie Policy

To improve the user experience when using our site we sometimes place small data files on your device (computer, smart phone, tablet, etc). These are known as cookies. Most websites uses cookies.

How we use cookies

This website uses cookies in several places - we've listed each of them below along with their purpose.

List of Cookies
 Cookie Name Purpose
 Cookie Preference  cb_enabled This cookie is used to remember a user's choice about cookies on  Where users have previously indicated a preference, that user's preference will be stored in this cookie.
Google Analytics 4  _ga
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.
Read Google's overview of privacy and safeguarding data
Website Technology ASP.NET_SessionId The technology that underpins our website, ASP.NET, establishes a unique session that lasts for the duration of your visit.  The cookie contains no personal information and is deleted when you close your browser.
Forms Technology __RequestVerificationToken This cookie is set by the technology that underpins our online forms and is used to prevent cross-site request forgery.
Location RCT-VisitorAddress This cookie is created when you use a lookup (Bin Day, Nearest Library, etc) and select the remember my address option.  The content of the cookie is the Unique Property Reference Number of the selected address. The contents of the cookie are erased by selecting the change address option on any of our lookups.
Pop ups leisurepopup,
These cookies are used to remember that you have been shown a one question survey and to not show the survey again.  We currently run four surveys: Leisure, Lido, Tourism and Welsh Mining Experience.
Social Media Integration (Facebook)



These cookies are set by Facebook and are set where we embed our Facebook accounts into our website.
Social Media Integration (Twitter)



These cookies are set by Twitter and are set where we embed our Twitter accounts into our website.
YouTube Cookies






We use YouTube for hosting of videos and YouTube includes these cookies on any page on our website that includes an embedded video.


Stores information that drives the mapping screens such as selected tab (My House, My Nearest, My Maps) and the selected address.



JSessionID is used to remember user input and preferences to improve the customer experience.  The CastGC cookie is used during the login process.


JSessionID is used to remember user input and preferences to improve the customer experience.


These cookies are used to manage the login process and form progress in the applicable portal.  E.g.  CITIZENPORTAL_ENGLISHSESSIONID records form progress on any forms on our Citizen Portal.  Both cookies expire when the browsing session ends.

MSISAuth, MSISAuthenticated, MSISLoopDetectionCookie, MSISSignOut

These cookies are used by our authentication system to record that a user has logged on so they aren't continually prompted to log on.  The cookies expire when the browsing session end.

Sections that require you to register or log in

Should a section of our website require you to register or log in AND it uses cookies please read the terms and conditions clearly marked on the registration and/or log in screen as by registering or logging in you are consenting to a cookie or cookies being written to your device to support this functionality.

How do I change my cookie settings?

To find out how to manage cookies on your device we have listed links to popular browser manufacturer websites:

For other browsers, visit the browser developer's website.  To opt out of being tracked by Google Universal Analytics, visit