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How to apply for a Telecare service?

In order to receive Telecare from the Council, you will need to have an assessment of your needs.

If, you feel you would benefit from having a Lifeline or some telecare equipment installed you should contact our First Response Team or your Social Worker/Care Manager if you already have one.

The First response team will ask you a few questions about your situation and if they feel that your request is appropriate, will escalate your enquiry to a Care Manager.


First Response
Tel: 01443 425003

The Care Manager will visit you and your carer (if you have one) and ask a few questions about your situation and the difficulties you are experiencing.  They will confirm the need for equipment and/or other services and complete a referral form with you.

If you are having *'life critical equipment' it is important for your safety that one of your contacts agrees to test the equipment on a monthly basis.  They should also attend the installation of the equipment, where the installers will demonstrate how this is done and printed guidance will be provided.

*Life critical equipment includes: Smoke detectors; Temperature/heat sensor and Carbon Monoxide detector.  N.B. Lifeline pendants and fall detectors are also life critical but could be tested by the user

If you would prefer to purchase telecare privately, you can visit one of our Vision Products Shops 

Digital Switchover

Find out more about the digital switchover and how it will affect Lifeline Customers?

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