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Supporting People Privacy Notice

How we use your personal information for Supporting People purposes

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

We have summarised in this privacy notice some of the key ways in which we use your personal information for Supporting People purposes. This information should be read in conjunction with the Council’s corporate privacy notice

1. Who we are, what we do.

The aim of Supporting People Services is to help individuals live as independently as possible, by helping people develop the necessary skills and improve their confidence. The service aims to reduce the risk of people becoming homeless, moving into residential care, being admitted to hospital or committing offences.

People are referred into Supporting People, either by themselves or from other agencies, members of the family, neighbours etc. Once the referral form is complete, the referral form is shared with the relevant partner organisation, depending on the individual’s need.

The type of support available includes:

  • Drug and Alcohol services
  • Education, training, employment services
  • Health services
  • Assistance to manage a tenancy
  • Assistance to manage your finances
  • Rebuild / develop links with social networks / family and reduce social isolation
  • Improve personal safety and security
  • Advice on housing issues e.g. arrears, eviction.

2. What and whose personal information we hold?

We hold information on the people who have been referred to our service, or details of the person who made a referral on the person’s behalf.

The types of information we hold and process will typically include:

  • Name
  • Date of birth
  • National Insurance Number
  • Personal details including your address, ethnic origin, marital status, nationality, religion, your support needs housing history and any disabilities.

 In order to make a meaningful assessment, we ask you to estimate how much support you need with certain things, such as:

  • Rent arrears, managing finances, building / re-building relationships with family, leading a healthy and active lifestyle.

3. Where does the service get my information from?

There are a number of different ways in which we could obtain information about you. For example:

  • Referral form completed by you;
  • Referral form completed on your behalf by a family member, neighbour etc.
  • You have been referred to the service by another Council service or organisations, e.g. Social Worker, Housing Team, Support Worker, Probation Officer.

We also generate our own information when we assess a person’s needs.

4.    What we will do with your personal information?

We use the above information to:

  • Gain a better understanding of peoples individual needs
  •   Make an assessment of their needs
  •   Make a referral to other council services and trusted partner organisation to provide support.

 We also use the information to :

  • Day to day management of our services
  • Gain a better understanding of the services we need to provide and how best to meet peoples need.
  • Improve the way we provide them 

5. What is the legal basis for the use of this information? 

Our lawful basis for processing your information for Supporting People purposes is a Public Task.

6. Does the service share my personal information with any other organisation? 

Yes, we will share your information with the relevant partner / organisation depending on your needs, from the information you provided on the referral form, e.g.

  •   Action for children
  •   Adref
  •   Trivallis
  •   Hafod Care
  •   Gofal

We also share anonymous data for statistical and research purposes where it is appropriate to do so this includes the Welsh Assembly Government , Swansea University as part of the Sail Project.

7. How long will my information be kept?

3 years after end of service.

8. Your information, your rights 

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you.

View further details on your information rights and how to exercise them

9. Contact us

If you have any concerns or would like to know more about how the service using your personal information please contact us in one of the following ways:

By email : Supporting People Team

By telephone : 01443 425005

In writing : Rhondda Cynon Taff County Borough Council, Supporting People Team, Ty Elai, Dinas Isaf East, Williamstown, Tonypandy, CF40 1NY