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Independent Travel Training

How we use your personal information for Independent Travel Training purposes

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with. 

We have summarised in this privacy notice some of the key ways in which we use your personal information for Independent Travel Training Purposes. This information should be read in conjunction with the Council’s corporate privacy notice


This privacy notice is intended to provide information about how the Council will use (or ‘process’) you personal data for the purpose of Independent Travel Training

The independent travel training programme supports young people with different abilities and needs, become more independent with travelling to and from education establishments or work.  Referrals are made into the programme by trainees themselves, professionals and parents / carers with the agreement of the trainee.

All trainees are risk assessed on their abilities and needs to ensure these are met prior to commencing the training . Training is completed on a one to one or group basis depending on the circumstances of the trainee and includes familiarisation with public transport, road safety and personal awareness skills.

When processing the personal data, we process only the minimum amount necessary in relation to the purpose.

This notice should be read in conjunction with the Council’s corporate privacy notice.

The Data Controller

The Council is the data controller for the personal data we process, and is registered with the Information Commissioner’s Office (ICO) as a controller (Z47870100).

How to contact us for data protection matters or concerns

If you have any concerns or would like to know more about how the service using your personal information we’d encourage you to contact us in the first instance in one of the following ways:

By email :

By telephone : 01443 425001

In writing : Tŷ Glantaf, Unit B23, Taffs Fall Road, Treforest Industrial Estate, Pontypridd, CF37 5TT

The Data Protection Officer

The Data Protection Officer (DPO) can be contacted in relation to data protection matters.

Should you have the need to contact the Data Protection Officer directly you can do so via email to the following email address;

The categories of personal data we process

The information we hold and process for the trainees and their parents / carer will typically include:


  • Contact details such as name, address, telephone number and email address
  • Identifying  information such as date of birth or gender
  • Information about your learning and physical needs and abilities including any behaviour concerns
  • Information about your health and medical needs.
  • Information about what school, college or workplace you may attend

Parents /Carers 

  • Contact details such as name, address, telephone number and email address

Why we process the personal data

We will use your information to create a travel training programme specific to your needs and abilities and provide you with the necessary support to become more independent when travelling to and from education establishments or your workplace.

Our lawful basis for processing the personal data;

Data Protection law says that we can use and share personal information only when we have a proper and lawful reason for doing so.

 Our lawful basis for processing personal information in order to provide you with the training programme and to meet the requirements of the General Data Protection Regulation (GDPR) is as follows:

Personal Information

Article 6 (1)(c) – Legal Obligation, to comply with our legal obligation in relation to providing travelling support.

Article 6 (1)(e) – to perform a task in the public interest or for our official functions to provide the appropriate level of support.

Special Category Information

Article 9 (2)(b) – to process special category data such as health to fulfil our statutory obligations as above.

Who or where we get the personal data from

We may receive the information from the following:

  • You the trainee if you make a self-referral

We also receive referrals and information from:

  • Education Establishments including colleges.
  • Day Care Centres
  • Careers Wales
  • Parents / Carers
  • Internal Departments such as the Disabled Children’s Team, YEPS, Access & Inclusion and EOTAS

Who we share personal data with

We may share information with the following key organisations to support you with you transition into the programme.

When sharing the information, we only share the minimum amount necessary in relation to the purpose.  The information shared and who it is shared with will depend on the trainee’s individual needs.

  • Internal departments such as Community & Children Services, YEPS, Community Care and Access & Inclusion.
  • Education Establishments such as Coleg y Cymoedd, Bridgend and Merthyr College
  • Careers Wales
  • Multi Agency Safeguarding Board if we have any concerns relating to the trainee

How long we retain the personal data

We will only keep your personal information for as long as is necessary to fulfil the purposes of the training.  Information that have no long-term value is routinely destroyed in the normal course of business.

Your data protection rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you.

Click here for further information on your information rights and how to exercise them. 

Your right to make a data protection complaint to the Council

You have the right to complain to the Council if you believe we have not handled your personal data responsibly and in line with good practice.

If you have a concern, we encourage you to contact the us in the first instance. Most concerns can be resolved relatively quickly through a simple phone call or email to us. Should you wish to make a formal complaint you can do so via our Corporate Feedback Scheme.

Your right to make a data protection complaint to the ICO

You can complain to the ICO if you are unhappy with how we have used your data, but we encourage you to contact us first.

The ICO’s contact information is:           

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline number: 0303 123 1113
  • Website: