Make sure you and your family are safe before reporting a flood. It an emergency call 999.
Why should you report a flood?
One of the main reasons you should report a flood is so that the risk management authority can be made aware of where there are flooding issues. If they don’t know then they are unlikely to be able to help.
Who to contact?
Flooding can occur for a number of reasons and different organisations are responsible for flooding in different situations. To learn more about which organisation is responsible for different types of flooding, visit our Types of Flooding webpage.
If you can establish the source of flooding, then you can report it directly to the relevant organisation. If you’re unsure of where the water is coming from then report it to us using the Council’s Customer Contact Centre details below.
Flooding from an ordinary watercourse, surface water (not on the road) or groundwater
Contact the Council as the Lead Local Flood Authority via the Council’s Customer Contact Centre on 01443 425001 (8:30AM – 5PM, Monday – Friday)
During out of office hours, contact the Council’s emergency telephone number on 01443 425011
Flooding from a blocked drain or gully or surface water on the road
Contact the Council as the Highway Authority via the Council’s Customer Contact Centre on 01443 425001 (8:30AM – 5PM, Monday – Friday)
During out of office hours, contact the Council’s emergency telephone number on 01443 425011
Alternatively, you can report blocked drains and gullies via the Council’s webpage here.
Contact the South Wales Trunk Road Agency for flooding from motorways and major trunk roads on 0300 123 1213 or alternatively you can report a flooding and drainage problem via Flooding and drainage | Traffic Wales
Flooding from a Main River
Contact Natural Resources Wales on their 24-hour incident line on 0300 065 3000
For more information please visit their ‘Report an incident’ webpage
Flooding from sewers of a burst water main
To report an overflowing public sewer of water mains, call Dŵr Cymru Welsh Water Customer Services on 24-hour incident line on 0800 085 3968
For more information please visit their ‘Contact us’ webpage
Further information on how to protect yourself and your property is available on our Flood Preparedness and Awareness webpage.