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Accessibility Statement

This accessibility statement applies to content published on the www.rctcbc.gov.uk domain. Any other websites we manage will have their own accessibility statement.

This website is run by Rhondda Cynon Taf County Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • PDF and documents aren’t fully accessible to screen reader software
  • Content and functionality provided by third party suppliers is not fully accessible.
  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will need to know:

  • the web address (URL) of the content
  • Your name
  • Email or Postal Address
  • the format you need

We will consider your request and get back to you within 15 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.  If you find any problems that are not listed on this page or you think we are not meeting the accessibility requirements please contact us via:

We will need to know:

  • the web address (URL) of the content
  • Your name
  • Email address
  • Detail of problem

We will investigate the issue and get back to you within 15 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.  The number is 01443 425005.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.  When booking your appointment you will be asked if you have any special requirements.

Technical information about this website’s accessibility

Rhondda Cynon Taf County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some adjacent links point to the same destination. This fails WCAG 2.1 success criterion 1.1.1. (Non-text content).
  2. Some alternative text is the same as adjacent text. This fails WCAG 2.1 success criterion 1.1.1. (Non-text content).
  3. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  4. Some pre-recorded audio and video does not include captions. This fails WCAG 2.1 success criterion 1.2.2 (Prerecorded).
  5. Some tables do not have table row headers when needed. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  6. Some table headings are missing a scope attribute. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  7. Some pages do not contain a heading. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  8. Some headings do not contain text. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  9. Some pages include navigation which isn't marked as a list. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  10. Some pages include forms that do not define explicit text labels for each form control. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We have identified 3 forms that fail this standard.
  11. Some forms do not support auto complete. This fails WCAG 2.1 success criterion 1.3.5 (Identify Input Purpose). We have identified 38 forms that fail this standard.
  12. Some links are distinguished by only colour. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
  13. Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast: Minimum) and success criterion 1.4.6 (Contrast: Enhanced).
  14. Some pages scroll in two directions on small screens. This fails WCAG 2.1 success criterion 1.4.10 (Reflow).
  15. Some links reference anchors that do not exist. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks).
  16. Some pages are missing a skip to content link or the link does not work. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks).
  17. Some inline frames are missing a title. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks).
  18. Some links do not have a clear purpose. This fails WCAG 2.1 success criterion 2.4.4 (In Context).
  19. Some controls do not change appearance when selected. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).
  20. Some content is difficult to understand. This fails WCAG 2.1 success criterion 3.1.5 (Reading Level).
  21. Some embedded YouTube content is within a form that is missing a submit button. This fails WCAG 2.1 success criterion 3.2.2 (On Input).
  22. Some lists are not marked up correctly. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).
  23. Some pages contain duplicate IDs. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).
  24. Some links do not work with screen readers. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

We aim to resolve the identified issues by 31/03/2022.

PDFs and non-HTML documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

We plan to either fix these or replace them with accessible HTML pages.

We are identifying where information in a PDF should be on a page on this website.  We will fix these by 31/03/2022.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

What we are doing to improve accessibility

We plan to identify and fix issues at the earliest possible opportunity. Timescales for fixing each issue is listed in the relevant section above.

We also liaise with our suppliers where we are unable to fix any issues ourselves.

Preparation of this accessibility statement

This statement was prepared on 25/09/2020.  It was last reviewed on 30/09/2021.

This website was last tested on 29/09/2021. The test is carried out by RCT Staff using the Silktide Accessibility Tool.  We also manually test some pages using Axe and manually test for issues that Tools cannot identify.

We use this approach as it tests all pages on our website.