Monitoring The Delivery Of Our Priorities | Rhondda Cynon Taf County Borough Council

Why We Monitor Our Progress

We monitor our progress to help us to track how we are delivering the three main priorities we set out in our Corporate Plan ‘Making A Difference’ and to check that they are delivering improved outcomes for our service users, residents and businesses across Rhondda Cynon Taf. This helps us to make any necessary changes to our plans to keep on track. We also monitor the plans in place across all our services. Monitoring our performance at all levels in the Council helps us:

to track our progress over time
to see where services are doing well and/or need support
to provide Councillors with the information they need to inform the decision they need to take
to be objective about our own performance and set more challenging targets
to drive improvement or service development
to provide residents, partners and other interested people with information so that they can see our progress for themselves
to provide assurance to our Independent Regulators
to ensure that we provide value for money
to provide evidence for our annual Self Assessment of Performance

How We Monitor Our Progress

The detailed actions, measures and targets to deliver the Council’s priorities are set out in annual Priority Plans which are agreed by Councillors and are implemented on and from 1 April every year.

Alongside our progress in meeting our targets we also use other information to monitor and review our performance, e.g. using feedback directly from service users, responses to engagement with our residents and communities, enquiries through Social Media channels and also feedback from Independent Regulators.

When We Monitor

Service Managers continually manage the progress of their services and the Priority Plans are also monitored and scrutinised by Councillors every three months as part of the Council’s quarterly Performance Reports to Cabinet. These Performance Reports are also considered by relevant Scrutiny Committees and also the Governance and Audit Committee and form part of the Council’s Self Assessment of Performance.