Privacy notice relating to the processing of personal data by Rhondda Cynon Taf County Borough Council for the purpose of the Carers Support Project.
Introduction
This privacy notice is intended to provide information about how Rhondda Cynon Taf County Borough Council (referred to as ‘RCTCBC’, ‘Council’, ‘Local Authority’, ‘we’) will use (or ‘process’) personal data about individuals for the purpose of the Carers Support Project.
Whilst we have tried to make this privacy notice as clear and concise as possible, the categories of personal data we process may vary depending on the support we provide.
This notice should be read in conjunction with;
The Data Controller
The Council is the data controller for the personal data processed for the purposes of the Carers Support Project.
The Council is registered with the Information Commissioner’s Office (ICO) as a controller under reference Z4870100.
Queries relating to this privacy notice
If you have any questions or queries relating to this privacy notice please contact the Carers Support Project
By email : carerssupportproject@rctcbc.gov.uk
By telephone : 01443 281463
Who we are what we do
The Carers Support Project provides information, advice and support to unpaid carers who reside or care for someone living in Rhondda Cynon Taf.
Whose personal data we process
We may process personal data relating to the following individuals;
- Young people or adults who have unpaid caring responsibilities.
- Individuals who are being cared for.
The categories of personal data we process
We may process the following categories of personal data to provide support,
- Contact details such as name, address, postcode, email address and telephone number
- Personal identifiers such as D.O.B., WCCIS carer ID reference
- Financial Information.
- Health Information, such as your wellbeing or the health of the person being cared for.
- Information regarding your ethnicity or race.
Why we process the personal data
We process the personal data to provide you with support. This may include but is not limited to the following activities;
- Process your referral.
- Send regular newsletters to advise on grants, leisure discounts etc.
- Provide advice, support, and guidance.
- Arrange events and training opportunities.
- Provide you with a carers emergency card and lifeline services.
- Provide respite care
- Provide councelling and external support i.e Action for Children
- Look at ways we can improve our services to you.
Our lawful basis for processing the personal data
Under the General Data Protection Regulation (GDPR), our lawful basis for processing the personal data for the Carers Support Project is,
- Article 6(1)(e) GDPR – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
- Article 9(2)(h) GDPR - Processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment orthe management of health or social care systems and services on the basis of domestic law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3
The primary legislation, regulations and guidance that supports this includes, but is not limited to;
- Social Services & Wellbeing (Wales) Act 2014
Who or where we get the personal data from
We may receive the personal data from the following categories of individuals or organisations;
- Directly from you, when you attend one of our events or sign up to receive advice and guidance.
- From professionals, such as social workers, health professionals, teachers etc.
- From you Carers ID stored on our internal social services system WCCIS
Who we share personal data with
We may share the personal data with the following key organisations to arrange the necessary support.
When sharing the personal data, we only share the minimum amount necessary in relation to the purpose.
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Who
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Purpose
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Internal Council Departments
- Leisure Services
- Adult & Children Social Services
- Lifeline Service
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To provide you with the necessary support and advice depending on you specific needs.
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Councelling & Training Organisations
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To provide councelling and training opportunities
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Action for Children
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To provide support to young people who are carers.
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Data Processors
A data processor is a company or organisation that processes personal data on our behalf. Our data processors act only upon our instruction. They cannot do anything with the personal data unless we instruct them to do so. They will not share the personal data with any organisation apart from us or use it for their own purposes. They will hold it securely and retain it for the period we instruct.
The categories of data processors we use for the purpose of the Carers Support Project is:
- IT system suppliers – WCCIS
How long we retain the personal data
We retain the personal data contained within our records for:
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Length of time
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Reason
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Referral Forms – 8 weeks
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Business Decision
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Letters, Emails, Support provided etc – stored on WCCIS and retained in line with Social Services retention
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Business Decision
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In keeping with the General Data Protection Regulation storage limitation principle, records are periodically reviewed. Not all personal data is retained. Only personal data that is relevant to the record is retained for the entire retention period. Information that has no long term or evidential value is routinely destroyed in the normal course of business.
Your data protection rights
The General Data Protection Regulation (GDPR) gives individuals important rights, including the right of access to the personal data that the Council holds about you.
Click here for further information on your information rights and how to exercise them.
Your right to make a data protection complaint to the Council
You have the right to complain to the Council if you believe we have not handled your personal data responsibly and in line with good practice.
You can do this by contacting the Carers Support Project directly via one of the following communication methods. Most concerns can be resolved relatively quickly through a simple phone call or email;
By email : carerssupportproject@rctcbc.gov.uk
By telephone : 01443 281463
Alternatively, you can raise a formal complaint via the Council’s Customer Feedback Scheme using the following link (Make a comment, compliment or complaint online) or you can contact the Council’s Data Protection Officer at Information.management@rctcbc.gov.uk.
Your right to make a data protection complaint to the ICO
You also have the right to complain to the ICO if you are unhappy with how we have used your data. However, we encourage you to contact us first and provide us with an opportunity to look into your concern and put things right.
The ICO can be contacted:
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline number: 0303 123 1113
- Website: https://www.ico.org.uk