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Resident "Service Updates" Service Privacy Notice

This privacy notice is intended to provide information about how Rhondda Cynon Taf County Borough Council (referred to as ‘RCTCBC’, ‘Council’, ‘Local Authority’, ‘we’) will use (or ‘process’) personal data about individuals for the purpose of the resident ‘Service Updates’ service.

About the resident "Service Updates" service

The council new resident update service is a service that sends emails and/or text messages to a resident on a range of Council topics that may be of interest to you. These may include reminders, alerts and information on items such as changes to bin collections days and notifications of non-collections in your area. The list of topics will increase in time and you will be able to opt in to receive updates based on your preferences.

As this is a new service, this privacy notice will be periodically reviewed and updated as the service develops.

The Data Controller

The Council is the data controller for the personal data processed for the purposes of the service.

The Council is registered with the Information Commissioner’s Office (ICO) as a controller under reference Z4870100.

Queries relating to this privacy notice

If you have any questions or queries relating to this privacy notice please contact

Whose personal data we process

We process the personal data of individuals who have signed up to the service.

The categories of personal data we process

We process the following categories of personal data;

  • Name
  • Address
  • Email address
  • Mobile telephone number

Why we process the personal data

We process the personal data to manage your subscription to the ‘Service Updates’ service. This may include but is not limited to the following activities;

  • General administration of your account
  • Managing your subscription
  • Managing your communication preferences
  • Sending you communications

Our lawful basis for processing the personal data

Communications relating to service changes, updates etc.

Under the General Data Protection Regulation (GDPR), our lawful basis for processing your personal data to send you communications relating to service changes etc. is;

  • Public Task - Article 6 (e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Marketing Communications

As the service is developed, it may be used to send marketing communications to you in the future.

Where we process your personal data to send you marketing communications, our lawful basis for processing the data will be:

  • Consent - Article 6 (a) – the data subject has given consent to the processing of his or her personal data for one or more specific purposes

Who or where we get the personal data from

We receive the personal data directly from you when you sign up, use and manage your subscription to the service.

Who we share personal data with

We will not share your data with any other organisation or agency external to the Council.

Data Processors

A data processor is a company or organisation that processes personal data on our behalf. Our data processors act only upon our instruction. They cannot do anything with the personal data unless we instruct them to do so. They will not share the personal data with any organisation apart from us or use it for their own purposes. They will hold it securely and retain it for the period we instruct.

The categories of data processors we use to deliver the service is:

  • Service system provider
  • Communication provider

How long we retain the personal data

Once you unsubscribe from the service your account will be deleted. However, an audit trail will be maintained for a period of six months in case of enquiries.

Your data protection rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right of access to the personal data that the Council holds about you. Click here for further information on your information rights and how to exercise them.

Should you wish to unsubscribe from the service you can do so at anytime by:

  • Clicking the ‘unsubscribe’ link within any emails we have sent you from this service
  • Using the ‘unsubscribe’ link on the Service Updates section on our website.

Your right to make a data protection complaint to the Council

You have the right to complain to the Council if you believe we have not handled your personal data responsibly and in line with good practice. You can do this by contacting  Most concerns can be resolved relatively quickly through a simple email.  

Alternatively, you can raise a formal complaint via the Council’s Customer Feedback Scheme using the following link (Make a comment, compliment or complaint online) or you can contact the Council’s Data Protection Officer at

Your right to make a data protection complaint to the ICO

You also have the right to complain to the ICO if you are unhappy with how we have used your data. However, we encourage you to contact us first and provide us with an opportunity to look into your concern and put things right.

The ICO can be contacted:            

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline number: 0303 123 1113
  • Website: