Resilient Families Service

The Resilient Families Service is all about building resilience within families. This means helping you learn skills so that you bounce back when things get tough. It’s all about being strong, adaptable, and learning from tough situations. The service focuses on your family strengths and aims to build on these so that you are better equipped to handle situations that may arise in the future.

What do you support with?

We understand that each family is unique and the support you will require will depend on your specific situation, but here are some examples of the things we can support with:

• Routines
• Housing
• Finances
• Speech and language
• Education
• Employment and training
• Family relationships

How does it work?

Stage 1: Someone from our assessment team will complete a face-to-face assessment with you, within two weeks of receiving your referral. They will look at what is working well within your family and what areas need some extra support.

Stage 2: Once the initial assessment has taken place, a Family Led Plan will be created. This will look at the goals your family want to achieve and how these can be prioritised.

Stage 3: At this point, you will have a handover meeting with your assessor and your new intervention worker. This is where your goals are agreed by the intervention worker and actions are set out to achieve them. This stage is where the assessor’s role ends, and the intervention worker takes over and becomes your point of contact.

Stage 4: This stage is the 6 weeks of support. Your intervention worker will co-ordinate your family plan and all the services involved. During these 6 weeks, you could expect to work with several professionals to achieve the agreed goals. External services and professionals will only be contacted if you and your family agree to it.

In some circumstances, it may be agreed that further help is required, and your support may be extended by a further 6 weeks. This will be discussed with families on an individual basis.

How can I get support?

Families can self-refer into the Resilient Families Service by calling 01443 425006.

You may also be referred by a professional, such as your Health Visitor, a social worker, the school and more.

If you have already received support from the Resilient Families Service, you will need to wait 3 months before a new referral can be made, unless there are new issues that you want support with. If the issues are new and unrelated to the previous referral, you can refer back in immediately.

Professionals can refer by completing a C1 form and emailing it to the IAA team at IAA@rctcbc.gov.uk

What information do you need?

If you call to self-refer into our service, we will need some details to make sure we are best placed to help you and your family. We will require:

• Information on what is currently happening within your family.
• A phone number
• Address
• Email address
• Family Unit information (who is in your family)
• Consent from the family

I want to find out more about this service

For more information, call 01443 281435 or email RFS@RCTCBC.gov.uk

You can also visit www.rctfamilies.co.uk

Who may I meet during my time with Resilient Families?

There are lots of teams and professionals that work within our Resilient Families Service. These are some of our central teams:

Assessment, Brokerage and Review Team: This team carries out the initial assessment when you refer into our service. They are the team who will gather information from you and use this to help inform the Family Plan.

The Families Team: This team is one of our intervention worker teams. They will provide a central point of contact for families and will offer direct support to ensure that the intervention plan is effectively delivered.

The Families Plus Team: This team works with families who are identified as needing intensive intervention following the initial assessment. This team tends to work with families who have been stepped down from Children’s Services intervention, or for families who require high levels of support but do not meet the threshold for statutory involvement.

The Children with Additional Needs Service (CANS) Team: This team works with families where the neuro-developmental, cognitive, or physical impairment needs of the child(ren) are below the statutory threshold for intervention. The CANS team offer specialist support to understand and manage their child(ren)’s needs and/or address the impact of this on the wider family. This team consists of intervention works (like in the Families Team) but offer more specialist support specific to children with additional needs.